This post is inspired by some of the comments around my SmallBox post on our new core value "Freedom". I wanted to post a blog that went deeper into my thinking on cultural maturity and specifically my fascination/fear around ROWE. ROWE stands for Results Only Work Environment. Here's a quick definition from CultureRx's GoRowe.com website:
"Work Environment is a management strategy where employees are evaluated on performance, not presence. In a ROWE, people focus on results and only results – increasing the organization’s performance while cultivating the right environment for people to manage all the demands in their lives...including work."
I have been flirting with ROWE related ideas for the last year. My business buddy Michael Reynolds is a big proponent of ROWE and has successfully implemented it at his company SpinWeb. But I have struggled with adopting ROWE at SmallBox. I had some legitimate concerns including the fear that our team culture would suffer. What if everyone started working remotely? What if people abused the freedom? I didn't want to extend freedoms that I would rescind later.
At the core of my concerns was my fear that the SmallBox team wasn't cultural mature enough to handle real freedom. Of course, with freedom comes responsibilities and accountability but it still scared me. But I realized, as we wrapped up 2011, that we were ready. We had the right team and our culture was mature enough to handle it. As a company we had got through out teenage years and were entering adulthood. We could be trusted with something as radical as freedom.
So as much as I love the idea of ROWE I don't think it's for every organization. It's not for organizations that are still, culturally, in their adolescent or teen years. ROWE is for adults and let's face it, not every culture is operating at an adult level. Most are still hanging out in High School mode- gossiping, in-fighting, pettiness. It requires a team where every team member can hold the other accountable. From intern to CEO.
We weren't ready to extend these freedoms a year ago but I think we are now. Let's see how it goes!
Don't usually post promotional stuff on this blog but I'm really proud of my SmallBox team and the work we did last week for our 2nd Factory Week.
Here's a great video that the Verge production team made as well as a link to an article that talks about the week and how other companies can join in next time, or on their own, to bring the awesomeness of a Factory Week to their team. Next Factory Week is currently planned for late July.
Also, the video gives you a great sneak peak of the Speakeasy co-working tech space which is opening in February. It's a project I've been working on, with many others, for the last year and I'm really excited to see it launch. More on that later.
Right now there is a serious shortage of coders. Especially the good ones. They are in high demand. NY City Mayor Bloomberg is getting behind #codeyear, an effort to increase code literacy. Seems smart on the surface and it may pay off in the short term but it ignores what code really is- code is about making it easier to do and build things. So it's really just a matter of time before code becomes so good that almost no-one ever needs to use it. I believe in the near future, 5-10 years at most, anyone who can talk will be able to build websites and applications without knowing code. At that point code will be a commodity and design will become even more front and center in terms of value added. We are crossing over into an age of design since the tech age gave us such great design tools. Just as autoworkers who saw themselves replaced by robots, we will soon see the same maturation in the coding community. It might get ugly. It will definitely be interesting since it will turn anyone with access into a potential application creator. Consider how far code, particularly on the web, has gone in the last 10 years and then consider Moore's Law. The faster we build machines that then enable us to build better machines the sooner we arrive at intelligent machines that can code for us. So once the coders build this machine, which I think is inevitable, then they will have essentially coded themselves out of a job. New platforms like Ruby On Rails are early steps in this direction.
So how does a coder stay relevant? Become a designer who knows how to talk to machines. English will be the only language needed before long.
I love my kids but I don't believe in putting kids first. In our culture parents often feel like everything they do must be "for the kids". But what kind of example are we setting for our kids by living a stressful, unfulfilled life so that they can live a "better" life? I believe in putting my relationship with Jenny, my wife, first. If that isn't the foundation then the kids suffer. I believe that many good people are in unhappy marriages, even with spouses they love, because they are putting the kids' needs above their own. They have lost contact with friends, rarely go out and when they do they only have one topic of conversation- their kids.
I don't believe we were put on this earth just to procreate. I believe we were put here to create. That doesn't stop with our children. Really they are just a reminder of how powerful creation is!
For the last 6 years I have made an annual mix of my favorite songs from the past year- usually a combination of new and vintage finds. Since I'm something of a vinyl enthusiast I also transfer these songs from vinyl to preserve, as much as possible, how they sound on record. To be honest, once you transfer analog back to digital it takes a hit along the way but I still enjoy the sound even if, as Neil Young notes, digital is only a "picture" of analog sound. It's still a really good picture.
For audiophiles and nerds my set up is Denon DP-30L turntable with a Grado Blue1 cartridge through a Macintosh 4100 to Presonus Firestudio Project then into my Mac Book Pro with Logic for editing and mastering. Nothing too fancy but it sounds good to my ears. The videos below are only for reference and don't use my transfers.
If you are interested in getting a copy of the mix on CD you can send me your address using my wife's new website AddyMe.com- she just launched this and it's a great way to collect mailing addresses for Holiday cards and stuff like this. Go to addyme.com/jebbanner before 12/28/2011 and I will send you a CD. It includes a print out of these notes and, most of the time, hand drawn art by my daughters.
Merry Christmas and Happy Holidays! Jeb
1.“Raconte Moi Une Histoire”- M83(2011): why not start off with a song featuring a young kid telling a story about a psychotropic frog?! This M83 album Hurry Up, We’re Dreaming is my favorite new release from 2011 and this is possibly the most idiosyncratic song on it. But in many ways “Raconte” serves as the double album’s hub- an innocent, psychedelic world where we all happily hop and jump around. Hurry Up is one of those dense sonic records that change with repeated listens and seem to reveal themselves over time.
2.“On Whose Authority”- Nada Surf (2008): their album, Lucky, was released in 2008 but I didn’t listen to it until this year so I’m including it. It’s something of a concept album- accepting one’s adulthood, albeit begrudgingly. This song nails it- “on whose authority? I have none over me.” Realizing that you have lost control over your own life- that it has become a collection of habits- is a powerful wake up call.
3.“Santa Fe”- Beirut (2011): in many ways I’m still not sure what I think of this band. Sometimes it’s the best thing I could imagine hearing and then they can sound a little, I guess, haughty. Oh well. I love this track and I think they have something good going on overall. Ok, the keyboard part makes it, and the vocal melody, and the horns are well done. What is this song about? I have no idea really.
4.“Bad Weather”- Mike Adams at his Honest Weight (2011): love this song, love this album. Mike is a Bloomington guy and has played in a bunch of bands down there. So he went off and made a record by himself and I am glad he did. Last release to be on Secret Canadian’s recently shuttered St Ives vinyl-only imprint, unfortunately. This is the first track and it sets the tone for the record. Mike struggles with faith in a very honest, human way. Too often, and justifiably, “Christian” is a negative addition to “rock”. This doesn’t fall into those thin traps. This is healing, self soothing, music. Headphones in bed music.
5.“I Wish I Could Fly”-Blue (1973): this album came from an interesting collection, a woman who called herself “Gypsy”. She had a bunch of records in a house she was selling on the West side. Side note- I’ve bought three collections over the past year originally owned by women. I find that interesting. There aren’t many female record collectors. The ratio has to be 95/5 in my experience. Too bad cause us record geeks could use some female perspective in our dude-verse. This song comes from their first album, they had a few others, around 1972. It feels like a natural bridge between middle period Beach Boys and the pre-Disco BeeGees. It also goes up as more evidence around my theory that it’s hard to find a bad sounding album from the early 70s. Test it.
6.“Share The Red”-Steve Malkmus and the Jicks (2011): ok this is the Mr Malkmus you hoped would resurface at some point. “You have no idea what sets you apart, and still you’re winning.” We all know that person. Or maybe we are that person- not completely sure why we have had whatever success we have had. Was it chance or was our hand on the wheel the whole time? And yeah, “40 with a kid, living on the grid” hits close to the home these days. Steve Malkmus is making some fine Dad Rock.
7.“Brave Awakening”- Terry Reid (1977): remember Gypsy? Well she also had a Terry Reid record River that I really liked. Then I got this one- Seed Of Memory- and I was hooked. If you look Terry up you will quickly discover that he made a career out of turning people down. Jimmy Page asked him to be in Led Zeppelin. He politely passed and recommended Robert Plant. Later he was asked to be in Deep Purple and, perhaps more wisely, also turned them down. Meanwhile he went and made some great music that almost no-one heard. This is one of those songs that made me stop and pay attention. The lyrics are wonderful. His voice is incredible. Cheat sheet- it’s about the decline of the coal mining industry. This song feels so relevant- a generation unprepared for the future (or even the near present), lacking the skills and disposition needed in a new reality, a new economy. That is the “brave awakening” brought by rapid technology advances and it ain’t slowing down anytime soon thanks to Moore’s Law.
8.“My Love Is Like A River”- Girls (2011): this is an interesting song from a strong album- Father, Son and Holy Spirit. In many ways there isn’t an original note to be found. Girls are masters at wholesale musical theft. The progression, the playing, even the production seems referential. But, it works. That’s what I love about music- It either works or it doesn’t. No other rules apply. It’s the only truth I know about music.
9.“A Crime”-Sharon Van Etton (2010): I first heard Sharon at SXSW this year. John Strohm, who knows a thing, turned me on to her. We watched her play in a small bar. She has the voice, the kind that makes you stop and listen. This song takes me back to the emotional extremes of my teens and 20s. Although I miss that intensity I also remember- it wasn’t much fun at the time.
10.“Bizness”-Tune Yards (2011): definitely gets my award for most interesting new artist of 2011. I realize she was around before but she really figured it out with this album. It’s a fully realized audio-vision. It feels urban and militaristic without losing the feminine vibe. If only MIA put out albums this good anymore. I keep wondering what this song is about- “I’m addicted yeah, don’t take my life away.” Drugs? Work? Society? A lover?
11.“6 O’Clock News”-Larry Norman (1972): where do I start with this guy/song? I first heard this record- Only Visiting This Planet- when I was in junior high. Outside of some Beatles records I mostly had Christian rock to listen to and this qualified, thankfully. Larry was the original Jesus Freak. He was a wild dude. If you want to waste an evening, start looking him up on Wikipedia. Of particular interest will be his relationship with Randy Stonehill (his prodigy). Pretty seedy stuff for Xian rock stars. Also, check out those guitars. Tell me if you figure out how to get that sound. Wish this song didn’t still resonate thematically.
12.“Stepping Stones”-Ramases (1974): this may be the most psychedelic song I’ve ever put on a mix but I can’t help myself. I just love it. Brief background; Ramases was an HVAC guy from Northern England that had a vision of Ramases while driving (hello St Paul) that he was the reincarnation of the same Egyptian god/king Ramases. Ok, that’s all well and good, right? Then the vision told him to he needed to spread the revelation via music. So he convinced his wife, Sel, to go along with it and they proceeded to make some incredible, and strange, music. This album Glass Top Coffin must have been an expensive one to make. Thankfully it was the 70s and record labels were relatively flush with cash. Almost every song features elaborate arrangements- strings, harps, etc. But it all…works. After a while you start wondering- maybe he really was channeling some thing or one? This has been my favorite overall album this year and possibly the most overlooked album from the early 1970s.
13.“Thought Ballune”-Unknown Mortal Orchestra (2011): this album was all I could listen to for about 4 weeks. You can almost imagine finding this song on a 45 in your cool uncle’s garage and playing it over and over while you imagined, in a pre-Google world, what kind of people and place could make something so amazing. It’s the best kind of music there is- children’s music. “I’m a smiling alligator.”
14.“Lightworks”-Atlas Sound (2011): this is Bradford Cox’s (main guy in Deerhunter) side project. I loved 2008’s “Microcastle” and to some degree I’ve been waiting for him to do something better. I think it’s possible. This new album has moments that come close and this track is a good example. I think Bradford Cox is the most consistently interesting guy out there right now. He’s starting to grow up and perfect his craft. I get it, but I miss the rough brilliance from a few years ago. Like Mike Adams, you get the feeling that Bradford is making music to heal personal wounds. Never a bad thing.
15.“King Lear”- Morrissey (1993): I love this album Kill Uncle and have been looking for it on vinyl for ages. It’s crazy scarce and I didn’t want to pay eBay prices. Turns out a business friend, John Wechsler, inherited some framed albums. I was going through them and there was Morrissey! I offered money, I faintly begged and John kindly gifted me the record. I owe him dinner or some very good drinks. This song is classic Morrissey- “You didn’t even phone me, cause it’s not your style- to dial.”
16.“Holocene”-Bon Iver (2011): like many Bon Iver fans I had some conflicted feelings about this album when it came out. The 80s thing can sometimes feel gimmicky. But the first half of this record is solid and often transcendent. Lyrics come, go and change with repeated listens. The album actually comes with lyrics but I have intentionally ignored them. I like the Cocteau Twins approach to vocals here- focus on the right melody and feel and let the words come. Anyway, the important lines are repeated- “and at once I knew, I was not magnificent”. The big come down never sounded so good.
17.“Tea Lights”-Lower Dens (2010): Kenny Childers turned me on to this band. Like Girls, there isn’t much original going on here. Blend some Mazzy Star with Galaxy 500 via the obligatory Velvet Underground and you pretty much have this band. But, a great song always shines through. This melody has been stuck in my head many times. Now it can be stuck in yours. You are welcome.
18.“County Line”-Cass McCombs (2011): this was my first introduction to Cass McCombs. Maybe it will be yours as well. A good place to start. This song, and much of Wit’s End feels like it could be contemporaneous with Nashville Skyline. Cass seems to be a man out of time. Like many of his songs, it is wonderfully cryptic. Just a sketch of a story, enough to layer a hundred interpretations. “I feel so blind, I can’t make out the passing road signs.” The county line looms- opportunity and danger, desire and fear. Mostly it feels inevitable. We are all heading towards our own, personal county lines.
I miss getting lost. It used to be one of my favorite things to do. Now it seems almost impossible. One of my favorite memories from college was when a friend led me around blindfolded until they found an obscure corner of Bloomington, unmasked me and I was suddenly lost in a town I thought I knew like the back of my hand.
When I was 16 I went overseas to stay in England for the summer. The second day I was there I went out to explore London. This was my first time abroad. I wandered until I was lost. I then realized I didn't have the address, a map, or phone number of the family I was staying with. Jet-lagged I walked around London for hours, amazed at the picturesque world I'd stumbled into before finally finding my way back home. The next day I wrote a letter to my family describing the experience. My Dad still references that letter regularly as a highlight from my teenage years.
Getting lost can be terrifying but most great experiences have some element of terror in their undercurrent. Maybe some day I will take my kids and drop them in the middle of a foreign city and see how they do. I'm glad my parents did. We all need to get lost once in a while.
I am no fan of the current educational system. Knowledge is valued over creativity. When these kids get out of college and enter the work force their employers are then tasked with rewiring them to be problem solvers and risk takers.
Kids are conditioned to running on rails- "take these classes, do well, get a degree and a job awaits". Increasingly that model is breaking down. As Daniel Pink noted in "A Whole New Mind" computers and cheap labor are shifting value from knowledge to creativity. The educational system doesn't seem to get it. Their tests mostly measure knowledge- a commodity at this point. To some degree this is understandable since creativity is hard to measure.
So these kids leave school and suddenly find themselves driving on roads- "where do I go!?". I often see this with interns and recent grads. They are very risk averse, they want to know what they need to do to succeed. They still want to know- what will be on the test? The problem is that there is no book and no test. Every day they have to figure it out.
It's difficult to transition from professors to bosses. Part of the difficulty lies in the fact that there are many similarities between the two. They both provide leadership, support and, to some degree, friendship. But being a student is very different from being an employee. An effective employee has to be proactive, owning their role in the company. Kids coming out of college are, on the whole, not ready for this. When they look at their bosses they still see professors.
I think every student should be involved with running a business before they leave college. Regardless of their intended vocation this is an invaluable experience. Some colleges (Purdue for instance) are working aggressively towards offering more students the opportunity to try their hand at business. This experience will begin to shift students off the rails and on to the roads while still giving them the needed safety net.
Our competitive advantage, as a country, has been our creativity. We are a nation of problem solvers. If we have any hopes of staying on top we need to encourage creativity. We need to remember that one great idea is worth countless hours of work and gigs of memory.
Last night's Verge event at the Kessler/Fall Creek mansion (you know the one with Dolphin statues) was epic. Both Mayor Ballard and Melina Kennedy (Dem candidate) were in attendance, 200+ of Indy's best nerds mingled, local SaaS companies demonstrated their wares, Scotty's food and Upland beer was plentiful. A good time was had by all and host Chad Folkening, master domainer, made us all feel at home in his insanely large estate.
But what stuck with me the most was something that David Becker said about finding talent during his short but powerful speech. David is a local serial entrepreneur who has had great success across multiple ventures. He told a short story about how he spotted a hostess at a local restaurant that had great people skills. He offered her a job and she rose through his ranks to become a VP. The noisy Verge crowd was surprisingly quiet- it hit home.
David's point is to spot these rough talents and place an early bet. Sure, they might not know much about your industry but knowledge can be gained, talent is something you either have or don't have. If you can develop this person into a valuable resource then the benefits are mutual and the loyalty is deep.
I've seen this in my life as well. Many of the people I have hired came from unusual sources- I met Karl Hofstetter at one of my garage sales when he was still in high school, I met Dan Fahrner when he was playing drums in a band, I met our incredibly bright high school intern John Fernkas through my hair dresser. I have also been on the other side of this- getting hired by Dan Ripley in 1998 based on nothing more than his gut feeling that I had some talent. Within 3 years we were business partners in Indiana's first online auction house, Antique Helper.
In my experience I think you will have more success finding quality talent in your daily interactions than in a stack of resumes. Thank you David for the confirmation and reminder. Talent is all around us, we just need to look for it.
I find myself in an awkward situation. I have been an early Melina Kennedy supporter. I co-sponsored a fundraising event for her at iMOCA a few months back. I think she would be an excellent mayor of Indianapolis. I love her passion for the arts and small businesses. I still plan on voting for her. But lately I have been reconsidering our current mayor.
Like many Indy residents I was shocked when Greg Ballard beat out Bart Peterson in 2007. He won mostly on the hot topic of property taxes. The voters were all riled up over that for about 2 weeks and misdirected their anger towards Peterson. I think most observers would agree that it was a perfect storm that no-one saw coming. Ballard became the accidental mayor.
When it comes to national politics I tend to vote Democratic. The current national Republican party scares the shit out of me. The Tea Party has pushed them into a ideological corner where the earth isn't warming, "intellectuals" are mocked, all regulations are worthless and government of any shape or form is intrinsically evil. It's a party that would throw Reagan out on his ass if he walked through the door today. Governing is about compromise and that's a language the Tea, er, I mean, Republican Party doesn't speak.
But Indiana Republicans are cut from a different cloth. Sure they skew right on social stuff but can often find middle ground. They get that government isn't intrinsically evil- it's a mix of good and bad just like us- maybe because we are government!
In the 2008 election I was a strong supporter of Obama and Mitch Daniels. I had yard signs for both in my yard which amused, and confused, my new neighbors. "What's up with those youngsters?" I remain a fan of both politicians and was very disappointed to see Daniels not pursue the presidency. I don't think he would have won but I do think he would have elevated the conversation.
When Ballard took over as Mayor I feared for the worst. He was a complete unknown with almost no experience governing. But he has been surprisingly competent. The police debacle could have been handled better and I'm sure his detractors can put together a long list but (as David Hoppe noted in this week's Nuvo) he has kept the ship running, and running pretty well, during some stormy weather.
Greg Ballard is a shy, introverted guy. He is not a politician by nature. He is straight forward, speaks his mind and focuses more on action than talking points. It's an approach that resonates with me and others. Could he do better on communicating vision? Sure, but actions speak louder than words.
Ballard has done a great job of building a forward looking team that cares about Indianapolis. I have worked closely with Deputy Mayor Michael Huber on several ideas/ventures. I am consistently impressed by Huber. He is a hard worker with great instincts who knows how to connect the right people to get things done. He also has great taste in music which doesn't hurt.
Melina Kennedy is an excellent politician. She remembers names, makes eye contact, using talking points and has a great vision for this city. But she needs to step up her game to win this one. Ballard is figuring out this Mayor thing and only looks stronger as we head into the last lap.
So I have a hard choice to make but it feels good to know that either way the election goes, Indianapolis wins.
About 2 years ago we took on a project that changed our business. We should not have taken on this highly custom project- we were out of our depth, it was poorly scoped and we didn't have the budget or timeline to do it right. The client had been patient, understanding and even accommodating on additional funds. This wasn't a case of a client from hell. It was us over-promising and under-delivering. It was a mistake on every level. It was also entirely my mistake. I screwed up big time.
After burning about 1000 hours and pushing one of our senior team members to brink of sanity we decided we had to walk away from the project even though it was near the finish line. We just couldn't meet the client's expectations. It was devastating emotionally and financially. We had never before, or after, been unable to complete a project. So we did all we could to hand the project off smoothly to the next team.
As I walked away in shock from the wreckage I swore "no more custom work for clients!"
What followed was 6 months of saying no to custom web application work. We refocused the company towards web marketing services and focusing on improvements to our CMS. We were so stunned by our first real failure as a company we didn't know what else to do.
During this time we ignored the fact that we are really good at executing the right custom web projects. We've been doing these since we started the company. With this one glaring failure blinding me I ignored all our successes and heavily overcorrected.
Looking back at the experience it was probably the best thing that has happened to me professionally. I learned a lot about managing expectations, laying the right foundation for success, creating a client experience and leading the team. I'm not the same person that took on that project. We aren't the same company. It changed everything.
As we have started taking on custom web projects the past year I've seen the team regain confidence and do great work. I've also seen how this learning experience has been institutionalized across the company. I wish we could have learned it in a less painful way for the client and ourselves- especially the client- but the lesson has been learned and the overcorrection has been corrected.
